Legal

Delete your Uriya account and data

You can delete your Uriya account and everything in it yourself, in the app. If you cannot open the app, ask us by email.

In the app

1. Open Uriya and sign in.
2. Go to Settings and open Privacy & legal.
3. Scroll to Delete my account & data and tap Delete my account…
4. Type DELETE to confirm, then tap Permanently delete.
5. For your security, confirm it is you: enter your password (or ask for a code by email) and tap Confirm and delete.

The deletion is immediate and cannot be undone. You are signed out when it is done.

Delete only some of your data

You do not have to delete your whole account. In the app you can delete single entries, or clear the data from one source, and keep everything else.

• One entry (a meal, an insulin dose, a note, an activity or a pump site change): open Journal, find the entry, tap its bin icon and confirm Delete this entry?
• All CareLink readings and doses: go to Settings, open Data & sync health, then Check the data, and tap Remove CareLink data and start again.
• Anything else: write to privacy@uriya.app from the email address of your Uriya account and say what you want removed. We will do it and tell you when it is done, within 30 days of your email.

What is deleted

Everything you added or that Uriya made from it, and the account itself:

• Your glucose readings, insulin doses, meals, activity, notes, pump site changes and health-app entries.
• The estimates made from your meal photos and typed foods, and the history of what you imported.
• Reports you sent us, with any screenshot you attached.
• The key that protects your encrypted data, and your encrypted records.
• Your request to join, your invitation record and the messages kept under your email address.
• Your login: the account itself.

What is kept, and for how long

• A short record of your consent choices, kept for up to 6 years so that we can show what you agreed to if a legal claim is ever made. It holds a random account number, which consent, yes or no, the date, and a fingerprint of the wording. It holds no health data and not your email address.
• Automated backups may keep a copy for up to about 7 days after you delete, until they are overwritten. After that no copy remains.

The Privacy page describes everything else we keep and for how long. Read the Privacy page.

Your accounts with your sensor, your pump or other services are separate from Uriya and are not changed. Delete or change those with the service itself.

If you cannot open the app

Write to privacy@uriya.app from the email address of your Uriya account and say that you want your Uriya account and data deleted. We will ask you to confirm that it is you before we delete anything, and we will tell you when it is done, within 30 days of your email. What is deleted and what is kept is the same as above.